Hitek Services

Frequently Asked Questions

Does Hitek Equipment provide parts and service for corrugated converting machinery?

Hitek Equipment advertises parts and service support for the converting machinery and equipment it supplies, including 24/7 availability.

Support requirements vary by machine manufacturer, model, component, and the nature of the problem. Depending on the situation, assistance may involve identifying replacement parts, remote troubleshooting, phone support, or coordinating onsite technical service.

When requesting assistance, provide the machine manufacturer, model, serial number, a description of the issue, and any relevant photos, videos, or error codes. These details can help the team identify the equipment and determine the appropriate next steps.

If you are experiencing a production issue or need a replacement component, contact Hitek Equipment directly to discuss your requirements and available support options.

Can Hitek help troubleshoot a machine that was not purchased directly from Hitek?

Hitek may be able to assist with troubleshooting equipment that was not purchased directly from Hitek, depending on the manufacturer, model, technical requirements, and availability of parts or service resources.

The first step is to identify the machine and describe the issue. Information such as the model and serial number, error codes, operating symptoms, and photos or videos can help establish what assistance may be possible.

Service availability can vary by machine type, manufacturer, age, and the specific repair required. Not every machine or component will necessarily be supported.

Contact Hitek Equipment with your machine information and a description of the problem. Our team can help determine whether assistance is available and what the next steps may be.

How quickly can Hitek supply replacement parts?

Replacement part lead times depend on the component, machine manufacturer, current inventory, and shipping requirements. Hitek has a robust stock of parts in their warehouse in Kenosha, WI.

Hitek advertises that many parts can ship the same day, although same-day shipment is not available for every part or every request. Special-order components and parts that require manufacturer confirmation may take longer.

To help expedite a parts request, provide the equipment manufacturer, model, serial number, part number if available, and a description or photo of the component. Also indicate whether the machine is down or the request is for planned maintenance.

Contact Hitek Equipment to check availability, confirm the appropriate replacement part, and obtain current shipping information for your specific requirement.

Does Hitek provide equipment installation, commissioning, and operator training?

Installation, commissioning, and operator training requirements vary by equipment type, manufacturer, and the scope of the project.

Depending on the machine and the services available, a project may involve equipment placement, installation coordination, initial operating checks, operator instruction, and guidance on routine operating procedures.

Hitek provides training on all equipment they represent. Training is included on all new machine installations. Before purchasing machinery, manufacturers should clarify what installation and commissioning services are included, what site preparations are required, and whether travel, freight, utilities, or additional training will involve separate costs.

Hitek Equipment can help prospective buyers discuss installation and training requirements when evaluating equipment. Contact our team before purchasing to confirm the services available for your selected machine and determine what your facility needs to prepare.

What information should I provide when requesting service for a converting machine?

Providing accurate equipment information helps a service team understand the issue and determine the appropriate next steps.

When contacting Hitek Equipment for service, prepare the following information:

• Machine manufacturer, model, and serial number.
• A clear description of the problem and when it began.
• Any error messages, fault codes, or unusual operating conditions.
• Photos or videos showing the issue, when safe to obtain.
• Recent maintenance or repairs that may be relevant.
• Your facility location and the urgency of the request.

If production is stopped, clearly explain the impact and any immediate safety concerns. Do not bypass guards or safety systems to continue operating faulty equipment.

Hitek can use the information provided to assess the request and help determine the appropriate troubleshooting or service options.